Apparel and Gifts
> Health and Human Services >
Your Cart is Empty
Community Problem-Solving and Collaboration
Community and Economic Development
Courts and Judicial Administration
Evaluation and Measurement
Health and Human Services
Human Resource Management
Leadership and Governance
Local Government Finance
Local Government Law
Municipal and County Administration
NCCCMA 57th Annual City and County Management Seminar
Online CLE Offerings
Planning and Development Regulation
Health and Human Services
NC Local Public Health and Human Services: What Might New Legislation Mean for Your County? Webinar
Recently enacted legislation gave county commissioners new options for organizing and governing county human services agencies. Under the new law, a board of county commissioners may assume the powers and duties of its local human services boards, create a consolidated human services agency, or take both actions—form a consolidated human services agency and serve directly as its board. For more information on the new law, visit www.ncphagencies.unc.edu (see “Legislative Updates”). During this webinar, School of Government faculty members will describe the new legislation and answer questions that counties may have, such as: Which local boards may be abolished under this law? If a board of commissioners assumes the role of the board of health or social services board, what responsibilities does it acquire? Which local agencies may be consolidated? What is the procedure for assuming the duties of a local board or creating a consolidated human services agency? If a consolidated agency is created, what is the effect on employees? A significant amount of time during the program will be reserved for questions from participants. After the webinar and throughout Fall 2012, the School plans to continue working with local leaders across the state as they either begin or build upon local conversations about their approach to the delivery of human services. For more information about the School’s plan to offer free facilitation services to interested counties, visit www.ncphagencies.unc.edu (see “Facilitated Discussions”). Support for this webinar was provided in part by a grant from the Robert Wood Johnson Foundation.
NC Public Health Systems Research Webinar On-Demand
North Carolina counties are required to provide public health services in their communities but they are allowed to choose how they deliver those services. Will they operate a single county health department? Join forces with another county to create a district health department? Establish a public health authority? Consolidate public health and social services into a single agency? The School of Government and several partners have been involved in a research project that is designed to provide more information about how these different service delivery models function in North Carolina. More information about the research is available online. During this webinar, School of Government faculty members will offer a brief overview of the research, discuss some of the key findings in detail, and answer questions from participants. Support for the research and this webinar was provided in part by a grant from the Robert Wood Johnson Foundation.
Value-Based Customer Service, Webinar On-Demand
A Value-Based Approach to Customer Service, featuring Town of Chapel Hill Ombuds Jim Huegerich and Faith Thompson, will discuss how local governments can develop a uniform approach to defining, evaluating and prioritizing customer experiences as they relate to the organization. Elements of customer service to be covered include: Developing a “culture plan” to complement the organization’s strategic plan; Crafting strategies to encourage employees to make the connection between personal and core organizational values; Improving morale so that employees want to provide effective customer service; Creating multi-dimensional initiatives to link organizational values to customer service with employee engagement and overall organizational wellness.
© 2017 School of Government Web Store